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The HP App
Role
UX Design Lead for Support
Teams of design, product, research, development, QA
Opportunity
An HP customer using a laptop, printer, and accessories had to navigate multiple apps to manage their accounts and devices. This was an opportunity to bring everything together in one place, the HP app. In the Support space, our biggest challenge was reimagining all our features while migrating 50+ million monthly users from our legacy app.
Solution
As a design lead for the Support team, we improved all current features and added new ones to offer better navigation, accessibility, and overall user experience. My role focused on designing device health, troubleshooting tools, updates, communications, and other help features for Windows, Mac, iOS, and Android across 213 countries.
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Bosch Smart Buildings
Role
UX Designer
Team of developers, testers, product owners, Agile master
Opportunity
At Bosch, the Research and Development Center in Aveiro contributes to making homes more intelligent and efficient. The opportunity to create climate-neutral buildings prompted the need to design new products.
Solution
We designed and developed a Human-Machine Interface to manage heat pumps for industrial clients. I was involved in the end-to-end strategy, from discussing requirements and creating wireframes to prototyping and quality assurance. This project contributed to a 100 million euro investment in heat pumps for the site.
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Walking Art Maps
Role
UX Designer, Developer
Team of curators, researchers, and designers
Opportunity
Porto is a city filled with impressive monuments, statues, and murals. Away from the public eye, a museum's archive held the first sketches, drafts, and ideas behind these artworks. Recognizing the historical value, the museum wanted to showcase the creative process of the artists.
Solution
We first created an online tool for the curators to archive information for 100+ artworks that only existed in old written records. We then developed a website that interfaces the digital and physical collections, offering an educational experience to both online and on-site visitors.
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UX Designer, Developer
Conference on Computation, Communication, Aesthetics & X • 2023
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UX Designer, DeveloperMore than housing • 2023
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UX Designer, Developer
Birdhouse • 2023
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UX DesignerEcotaxi Design System • 2022
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UX Designer, ResearcherThe Library is Open • 2020
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SpeakerThursday Night Live! at Het Nieuwe Instituut • 2018
I am always happy to discuss my work and hear about yours.